9vgo Privacy Policy

Last Updated: January 2026

At 9vgo, we take your privacy seriously. This Privacy Policy explains what personal information we collect from users of the 9vgo platform, how we use it, who we may share it with, and the rights you hold over your data. By accessing or using any part of our website or gaming services, you acknowledge that you have read and understood this policy.

This policy applies to all players and visitors in Bangladesh and beyond. We operate 9vgo as a trusted online gaming destination, and protecting the personal data of our community — especially those transacting via bKash, Nagad, Rocket, and other local payment methods — is a core responsibility we take without compromise.

1. Information We Collect

We collect information in two primary ways: directly from you when you register, deposit, play, or contact us, and automatically as you interact with our platform. Below are the categories of personal data we may process.

Personal Identification Information

• Full name and date of birth (required for age verification — users must be 21 or older)
• Email address and phone number for account communication and support
• National ID, passport, or NID number where required for KYC compliance
• Residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, or other divisions)

Financial and Transaction Data

• Payment method details including bKash, Nagad, Rocket, Upay, or bank transfer references
• Deposit and withdrawal history, bet amounts, and game session records
• Bonus and promotion redemption records linked to your account

2. How We Use Your Information

9vgo uses your personal information only for lawful purposes directly related to operating our gaming platform and serving our Bangladesh player community. Specifically, we use your data to:

• Create and manage your 9vgo account, including identity verification and age checks (21+)
• Process deposits, withdrawals, and in-game transactions securely
• Provide customer support and respond to queries or complaints efficiently
• Send transactional and account-related communications (e.g., deposit confirmations, security alerts)
• Improve the platform experience through usage analytics and performance monitoring
• Detect and prevent fraud, money laundering, and other prohibited activities on the platform

3. How We Share Your Information

9vgo does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances.

Service Providers

We work with trusted third-party service providers who assist us in operating the platform — such as payment processors (including bKash, Nagad, and local bank partners), identity verification services, and technical infrastructure providers. These partners are contractually bound to use your data solely for the purpose of delivering their services to 9vgo and may not use it for any other purpose.

Legal and Regulatory Obligations

We may disclose your personal data to governmental authorities, law enforcement agencies, or regulators if required to do so by applicable law, court order, or to protect the safety and rights of 9vgo, its employees, or other users. We will only disclose the minimum information necessary in such cases.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred as part of that transaction. We will notify you of any such change that affects how your data is handled, and any successor entity will be bound by the terms of this Privacy Policy.

4. Data Security

9vgo employs a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. These include SSL/TLS encryption for all data in transit, access control systems that restrict who within our organisation can view your data, and routine security audits of our servers and infrastructure.

While we take every reasonable precaution to safeguard your data, no method of data transmission over the internet or electronic storage system is 100% secure. We encourage you to use strong, unique passwords for your 9vgo account and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.

5. Cookies and Tracking Technologies

9vgo uses cookies and similar tracking technologies to enhance your browsing experience, analyse platform traffic, and personalise content. The main types of cookies we use include:

• Essential cookies: required for the website to function, including session management, login state, and security tokens
• Analytics cookies: help us understand how users navigate 9vgo so we can improve page layout, performance, and game selection
• Preference cookies: remember your language setting, game preferences, and display options across sessions

You may disable cookies through your browser settings, but please note that disabling essential cookies may affect the functionality of the 9vgo platform, including your ability to log in and access game content.

6. Data Retention

9vgo retains your personal information for as long as your account is active and for a reasonable period thereafter, as required to fulfil the purposes described in this policy. Specifically, we retain account registration data, transaction records, and KYC documents for a minimum of five years to meet financial record-keeping obligations.

When data is no longer needed, we ensure it is securely deleted or anonymised so that it can no longer be associated with you. You may request early deletion of your data by contacting our support team, subject to any legal retention requirements that may prevent us from complying immediately.

7. Your Rights Over Your Data

As a 9vgo user, you have certain rights regarding the personal data we hold about you. You may exercise these rights at any time by contacting our support team.

• Right of Access: request a copy of the personal data we hold about you
• Right to Rectification: ask us to correct any inaccurate or incomplete data
• Right to Erasure: request deletion of your data where it is no longer necessary for us to hold it
• Right to Restriction: ask us to limit how we use your data in certain circumstances
• Right to Object: object to certain types of processing, including direct marketing communications

To exercise any of the above rights, please contact us at [email protected] with your registered account email address and details of your request. We aim to respond within 30 days.

8. Third-Party Links

The 9vgo platform may contain references to game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. While we partner with these providers to deliver our gaming content, their own privacy policies govern how they collect and process data on their respective platforms. 9vgo is not responsible for the privacy practices of third-party game studios or technology providers. We encourage you to review the privacy policy of any third-party service you interact with.

9. Protection of Minors

9vgo is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If a parent or guardian believes that a minor has registered on our platform or provided personal data without consent, they should contact us immediately at [email protected] so that we can take appropriate action, including account closure and data deletion.

10. Changes to This Privacy Policy

9vgo reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the 9vgo platform following any posted update to this policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9vgo handles your personal data, please do not hesitate to reach out to our dedicated support team.

Email: [email protected] (plain text — not a clickable link)

We aim to respond to all privacy-related enquiries within 3 business days. For urgent account security concerns, please mark your message as 'URGENT — Account Security' to help us prioritise your request.